Shipping policy

Refund & Return Policy

At Nasgas Official, we strive to provide high-quality appliances and a smooth shopping experience. If you are not satisfied with your purchase, please review our refund and return policy.

Eligibility for Returns

You may return a product within **7 days** of delivery if:

The product is damaged or defective upon arrival.
You received the wrong item.
The product is unused and in its original packaging.

Returns are not accepted for **change of mind** or **used products**.

Return Process

To initiate a return, please follow these steps:

Contact our customer support at info@nasgasofficial.com within 7 days of delivery.
Provide your order number, product details, and reason for return.
Wait for confirmation and return instructions from our support team.
Send the product back in its original condition with all accessories.

Refund Policy

Refunds are processed under the following conditions:

If the returned product meets our eligibility criteria, a **refund or replacement** will be offered.
Refunds will be issued through **bank transfer, mobile wallet (Easypaisa/JazzCash), or store credit**, depending on your payment method.
Refunds may take **7-14 business days** to process.

Non-Refundable & Non-Returnable Items

We do not accept returns or refunds for:

Items damaged due to misuse or mishandling.
Products without original packaging or missing accessories.
Sale or clearance items.

Exchange Policy

Exchanges are available for **defective or damaged items only**. If you need an exchange, contact us within **3 days** of receiving your order.

Shipping Costs for Returns

The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item). In such cases, we will cover the shipping charges.